Refund policy

 

At The Soap Haus, every product is crafted with care, precision, and the highest standards of luxury. Due to the personal nature of body care items and our commitment to maintaining product integrity, all sales are final.

Once an order has been processed, we do not accept returns, exchanges, or issue refunds for any reason other than verified damage or error caused during shipment. This policy ensures that every product reaching our customers is fresh, untouched, and uncompromised.

If your order arrives damaged, incomplete, or incorrect, please notify us within 7 days of delivery by emailing support@thesoaphaus.store with your order number and clear photos of the issue. Our team will promptly review your case and provide a suitable resolution.

We appreciate your understanding and support of our small-batch, luxury production standards, which allow us to deliver a uniquely indulgent and authentic experience with every product.